Frequently Asked Questions
Everything you need to know about securing your home and business.
What shipping methods are available for security equipment?
We offer standard ground shipping, expedited 2-day air, and overnight options for all orders. All high-value surveillance systems are shipped with tracking and require a signature upon delivery to ensure security.
What is your return policy for open-box items?
We offer a 30-day return policy for all products. If the box has been opened, items must be returned with all original accessories, manuals, and packaging. A restocking fee may apply to items that show signs of installation.
Do your security cameras come with a warranty?
Yes, all BV Security hardware comes with a standard 1-year manufacturer warranty that covers defects in materials and workmanship. Extended protection plans are also available for purchase at checkout.
How can I track my order status?
Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you provide technical support for installation?
While we do not offer on-site installation services, our technical support team is available via phone and email to guide you through the setup and configuration of your security system.